At 128casino, your privacy is not merely a legal obligation — it is a core commitment. This document transparently explains how we collect, store, use, and protect your personal information each time you use our platform.
We believe every player has the right to know how their data is handled. The following are the core principles that form the foundation of our privacy policy.
All data transmitted between your device and 128casino servers is protected by 256-bit SSL encryption — the same industry standard used by leading banking institutions in Malaysia.
We only collect information that is strictly necessary for platform operations, KYC verification, and regulatory compliance. No excess data is collected without a clear and legitimate purpose.
128casino has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, correct, download, or delete your personal data at any time. Data deletion requests will be processed within 30 business days through our customer support.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 monitoring. Access to user data is restricted to authorised personnel only.
Our privacy policy is reviewed regularly to ensure it remains compliant with the latest legal developments and industry best practices. All changes will be communicated to registered users.
128casino collects several categories of information from users of our platform. Each category is collected for a specific reason and only when necessary to deliver a safe, fair, and compliant service.
Personal Identity Information — collected during the registration and KYC verification process:
Contact Information — required for account communications:
Financial Information — collected when you make a deposit or withdrawal:
Technical & Behavioural Data — collected automatically during use:
All data collected by 128casino is used solely for legitimate, meaningful purposes directly related to platform operations. We do not carry out any data processing that is unnecessary or exceeds the scope stated in this policy.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration & verification | Identity, contact | Contract |
| KYC verification & AML compliance | Identity, financial | Legal obligation |
| Deposit & withdrawal processing | Financial, identity | Contract |
| Account security & fraud prevention | Technical, behavioural | Legitimate interest |
| Service communications & notifications | Contact | Contract |
| Personalise your gaming experience | Behavioural | Legitimate interest |
| Compliance reporting to authorities | Identity, financial | Legal obligation |
| Marketing communications (with consent) | Contact, behaviour | Consent |
If you have consented to receive marketing communications, you may withdraw that consent at any time through your account settings or by contacting our customer support directly.
128casino does not sell, rent, or trade your personal data. However, in operating a safe and compliant platform, there are limited situations where your information may need to be shared with certain third parties:
128casino uses cookies and similar tracking technologies to enhance platform functionality, maintain session security, and understand usage patterns. The types of cookies we use are as follows:
You can manage or block cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of 128casino, including your ability to log in to your account.
We implement multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration.
While we implement the best available measures, please be aware that no data transmission system over the internet can be guaranteed 100% secure. You also play an important role in protecting your account — never share your password with anyone and make sure you log out after using the platform, especially on shared devices.
128casino retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws in Malaysia.
Once the designated retention period has expired, your personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you.
As a 128casino user, you have the following rights regarding your personal data. We are committed to respecting and facilitating these rights within a reasonable timeframe.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you may request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to any legally required retention obligations still in force.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
You may request your data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
128casino strictly does not accept registrations from individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect any personal information from them.
If we discover that personal data of a minor has been collected without proper knowledge or age verification, we will take immediate steps to delete that information and close the associated account. Our KYC verification process is specifically designed to prevent access by underage individuals.
Parents or guardians who discover that their child has accessed or registered on our platform without permission are required to contact our customer support immediately via the in-platform live chat.
In operating a global platform, some of your personal data may be transferred to or processed in countries outside Malaysia. This may occur when we use cloud computing services, international payment processors, or technology providers based overseas.
128casino ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:
You may request further information about the safeguards used for specific cross-border data transfers by contacting our privacy team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 128casino privacy team is ready to assist you.
We are committed to responding to all privacy-related enquiries within 5 business days. For data deletion or access requests, please include proof of identity to allow us to process your request securely and accurately.